This page (together with our Privacy Policy) tells you information about us, your use of our website (our site), and the legal terms and conditions (Terms) on which we sell any of the goods (Goods) or services (Services) listed on our site to you.
These Terms will apply to any contract between us for the sale of Goods to you (Contract). Please read these Terms carefully and make sure that you understand them before ordering any Goods from our site. Please note that before placing an order you will be asked to agree to these Terms.
If you refuse to accept these Terms, you will not be able to order any Goods from our site.
We amend these Terms from time to time. Every time you wish to visit our site or order Goods, please check these Terms to ensure you understand the terms which will apply at that time.
These Terms, and any Contract between us, are only in the English language.
1.1 This website is owned and operated by Sarah Hatton, owner of Hatton Willow. Our principal place of business is at 27 Pembroke court, Hendredenny, Caerphilly, CF83 2TN.
1.2 We only use your personal information in accordance our Privacy Policy
1.3 To contact us, please see our Contact Us page.
Payment in full must be received before the commencement of the course/event. By purchasing a place(s) on any of our courses, you are agreeing to our Terms and Conditions, as listed below. You will ensure that you, or any person you have booked a place for, shall comply with these Terms:
2.1 Cancellations
If you are unable to attend a course please let us know as soon as possible.
Requests to transfer a booking to another course date or to exchange a booking for a gift voucher will be treated as a cancellation and will be subject to the cancellation terms above.
If the course organiser needs to cancel a course because of illness or extreme weather you will be notified as soon as possible. The course organiser will attempt to find a date in the future that all course participants can attend. If this is not possible course participants will be given a full refund.
2.2 Clothing and footwear
Please dress appropriately for the time of year your course is being held. Do not wear your best clothing as willow can be dirty and for some courses you may need to work on the floor. Please wear sensible footwear as we use sharp cutting implements.
2.3 Refreshments
Tea, coffee and cake are available throughout the day. If you have any specific dietary requirements we would be grateful if you could bring along your own refreshments.
2.4 Materials
Materials are included in the cost of the course. More often than not, you will use damp soaked willow so please wear appropriate clothing. Willow has a very small amount of aspirin in its bark. If this could be an issue for you please get in touch before booking onto a course as it may be possible to use willow that has had the bark removed.
2.5 Disabled access to Nantgarw China Works Museum
The workshop in Nantgarw China Works Museum where courses are held is accessed via a gravelled sloped path and would not be considered wheelchair friendly. The ground floor of the main house is wheelchair friendly and they have disabled facilities.
If you would like to attend a specific course please get in touch and Hatton Willow will do their best to hold a course in an alternative venue.
2.6 Terms and conditions
If a number of spaces are being booked on a course it is the responsibility of the person booking the course to notify course attendees of these terms and conditions before booking onto the course. Once the course is booked the terms and conditions are accepted by all course attendees.
2.7 Minimum age requirement
Unless explicitly stated otherwise, our courses are designed for adults (18+). Teenagers (aged 14–17) may attend if accompanied by a participating adult, and both must purchase a space on the course. Our courses are not suitable for children under 14, and we cannot accommodate children or teenagers who are not booked onto the course, including in cases where an adult is unable to arrange childcare. If a booking is made for an underage participant without prior agreement, we reserve the right to cancel the booking without refund.
4.1 We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
4.2 You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
4.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
4.4 Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
4.5 You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
4.6 If you print off, copy or download any part of our site in breach of these Terms, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
4.7 If you wish to make any use of content on our site, including linking to our homepage, please Contact Us.
5.1 Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
5.2 To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
5.3 We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
5.4 If you are a business user, please note that in particular, we will not be liable for:
5.5 If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
5.6 We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
5.7 Our site may contain links to third party websites. These websites have their own terms of use and privacy policies. We do not accept any responsibility or liability for any third party websites, and your access and use of such services and content is at your own risk.
5.8 We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
5.9 Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you (please see below).
6.1 The images of the Goods on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Goods. Your Goods may vary slightly from those images. As most of our goods are woven using natural materials, such as willow and wood, colour variation is highly likely at different times of the year.
6.2 Although we have made every effort to be as accurate as possible, because our Goods are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our site have a 5% tolerance.
6.3 The packaging of the Goods may vary from that shown on images on our site.
6.4 All Goods shown on our site are subject to availability. We will inform you by e-mail or telephone call as soon as possible if the Goods you have ordered is not available and we will not process your order if made.
This clause 7 only applies if you are a consumer.
7.1 If you are a consumer, you may only purchase Goods from our site if you are at least 18 years old.
7.3 We recommend that turpentine substitute and linseed oil are only used by, or under the supervision of, a responsible adult and are kept out of the way of children at all times.
7.4 Delivery of the Goods can only be made to someone over the age of 18 years old.
This clause 8 only applies if you are a business.
8.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Goods.
8.2 These Terms and any document expressly referred to in them constitutes the entire agreement between you and us. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of the us which is not set out in these Terms or any document expressly referred to in them.
9.1 For the steps you need to take to place on order on our site.
9.2 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
9.3 After you place an order, you will receive an e-mail from us acknowledging that we have received your order.
9.4 If we are unable to supply you with the Goods, for example because that the Goods are not in stock or no longer available or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Goods, we will refund you the full amount as soon as possible.