Terms and conditions
These Terms will apply to any contract between us for the sale of Goods to you (Contract). Please read these Terms carefully and make sure that you understand them before ordering any Goods from our site. Please note that before placing an order you will be asked to agree to these Terms.
If you refuse to accept these Terms, you will not be able to order any Goods from our site.
We amend these Terms from time to time. Every time you wish to visit our site or order Goods, please check these Terms to ensure you understand the terms which will apply at that time.
These Terms, and any Contract between us, are only in the English language.
1. Information About Us
1.1 This website is owned and operated by Sarah Hatton, owner of Hatton Willow. Our principal place of business is at 27 Pembroke court, Hendredenny, Caerphilly, CF83 2TN.
1.3 To contact us, please see our Contact Us page.
Payment in full must be received before the commencement of the course/event.
If you are unable to attend a course please let us know as soon as possible.
- If a cancellation is made 28 days or more before the course start date then a full refund will be given.
- If a cancellation is made between 28 days and 14 days before the course start date and we are able to allocate your place to another student, then a 50% refund will be given. In the event that we are unable to allocate your place to another student, no refund will be given.
- If a cancellation is made less than 14 days before the course start date then no refund will be given.
If the course organiser needs to cancel a course because of illness or extreme weather you will be notified as soon as possible. The course organiser will attempt to find a date in the future that all course participants can attend. If this is not possible course participants will be given a full refund.
2.2 Clothing and footwear
Please dress appropriately for the time of year your course is being held. Do not wear your best clothing as willow can be dirty and for some courses you may need to work on the floor. Please wear sensible footwear as we use sharp cutting implements.
Tea, coffee and cake are available throughout the day. If you have any specific dietary requirements we would be grateful if you could bring along your own refreshments.
Materials are included in the cost of the course. More often than not, you will use damp soaked willow so please wear appropriate clothing. Willow has a very small amount of aspirin in its bark. If this could be an issue for you please get in touch before booking onto a course as it may be possible to use willow that has had the bark removed.
2.5 Disabled access to Nantgarw China Works Museum
The workshop in Nantgarw China Works Museum where courses are held is accessed via a gravelled sloped path and would not be considered wheelchair friendly. The ground floor of the main house is wheelchair friendly and they have disabled facilities.
If you would like to attend a specific course please get in touch and Hatton Willow will do their best to hold a course in an alternative venue.
2.6 Terms and conditions
If a number of spaces are being booked on a course it is the responsibility of the person booking the course to notify course attendees of these terms and conditions before booking onto the course. Once the course is booked the terms and conditions are accepted by all course attendees.
3. Gift cards/vouchers
- Gift vouchers and courses or events purchased as gifts carry the same cancellation policy as courses (see above)
- Gift vouchers: must be redeemed a maximum of one calendar year from the date of purchase, after which they become invalid
- Vouchers can only be used to purchase Hatton Willow goods and/or services via the website to the maximum of the published value only and cannot be exchanged for cash.
- Vouchers can be partially redeemed across multiple purchases only within the valid period. No change will be given for partially used vouchers at the end of the valid period.
- If a purchase or purchases exceed the value of a voucher, all additional charges must be payable in advance before goods or services become the property of the purchaser.
4. Intellectual property rights
4.1 We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
4.2 You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
4.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
4.4 Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
4.5 You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
4.6 If you print off, copy or download any part of our site in breach of these Terms, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
4.7 If you wish to make any use of content on our site, including linking to our homepage, please Contact Us.
5. Limitation of our liability
5.1 Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
5.2 To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
5.3 We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- use of, or inability to use, our site; or
- use of or reliance on any content displayed on our site.
5.4 If you are a business user, please note that in particular, we will not be liable for:
- loss of profits, sales, business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation; or
- any indirect or consequential loss or damage.
5.5 If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
5.6 We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
5.8 We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
5.9 Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you (please see below).
6. Our Goods
6.1 The images of the Goods on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Goods. Your Goods may vary slightly from those images. As most of our goods are woven using natural materials, such as willow and wood, colour variation is highly likely at different times of the year.
6.2 Although we have made every effort to be as accurate as possible, because our Goods are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our site have a 5% tolerance.
6.3 The packaging of the Goods may vary from that shown on images on our site.
6.4 All Goods shown on our site are subject to availability. We will inform you by e-mail or telephone call as soon as possible if the Goods you have ordered is not available and we will not process your order if made.
7. If you are a consumer
This clause 7 only applies if you are a consumer.
7.1 If you are a consumer, you may only purchase Goods from our site if you are at least 18 years old.
7.3 We recommend that turpentine substitute and linseed oil are only used by, or under the supervision of, a responsible adult and are kept out of the way of children at all times.
7.4 Delivery of the Goods can only be made to someone over the age of 18 years old.
8. If you are a business customer
This clause 8 only applies if you are a business.
8.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Goods.
8.2 These Terms and any document expressly referred to in them constitutes the entire agreement between you and us. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of the us which is not set out in these Terms or any document expressly referred to in them.
9. How the contract is formed between you and us
9.1 For the steps you need to take to place on order on our site.
9.2 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
9.3 After you place an order, you will receive an e-mail from us acknowledging that we have received your order.
9.4 If we are unable to supply you with the Goods, for example because that the Goods are not in stock or no longer available or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Goods, we will refund you the full amount as soon as possible.
10. Your Consumer right of return and refund
This clause 10 only applies if you are a consumer.
10.1 If you are a consumer, you have a legal right to cancel a Contract under Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause 10.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep the Goods, you can notify us of your decision to cancel the Contract and receive a refund.
10.2 However, this cancellation right does not apply in the case of:
- any made-to-measure or custom-made Goods including lampshades,hurdles, coffins, tunnels and domes and baskets;
- newspapers, periodicals or magazines;
- perishable goods such as Living Willow or willow cuttings products;
10.3 Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation, which is when the Contract between us is formed if you ordered by telephone, e-mail or fax. If you order Goods via our site payment is taken on Checkout and your right to cancel, with the exception of the Goods listed in clause 10.2, starts when you receive the e-mail acknowledging your order. If the Goods have already been delivered to you, you have a period of 14 (fourteen) calendar days in which you may cancel, starting from the day after the day you receive the Goods.
10.4 To cancel a Contract, please contact us. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us. If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us.
10.5 Subject to clause 10.8 (c) you will receive a full refund of the price you paid for the Goods and any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case, within fourteen calendar days of receiving the Goods back or proof of the return of the Goods if that is sooner.If you returned the Goods to us because they were faulty or mis-described, please see clause 10.6.
10.6 If you have returned the Goods to us under this clause 10 because they are faulty or mis-described, we will refund the price of the defective Goods in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
10.7 We will refund you on the credit card or debit card used by you to pay. If you did not pay by credit or debit card we will refund you in the manner in which you originally paid i.e. PayPal account, cheque or cash.
10.8 If the Goods were delivered to you:
- you must return the Goods to us as soon as reasonably practicable;
- unless the Goods are faulty or not as described (in this case, see clause 10.6), you will be responsible for the cost of returning the Goods to us;
- you have a legal obligation to keep the Goods in your possession and to take reasonable care of the Goods while they are in your possession.